Customer Service Officer, Clerk Grade 1/2 – 221329

Full-time ongoing appointment
Location: Bankstown

  • Career development available
  • Attractive government benefits
  • Opportunity to make the role your own 

About the role

Provides general information to the customers and members of the public on apprenticeships, traineeships and vocational education and training programs and services, and provides clerical and administrative support to the Regional Centre.

About the Department of Education

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

How to apply

The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.

To apply for this role, please submit an application by clicking ?Apply Online? below. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

This is a child-related role. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit

In addition, your employment may be subject to the Department?s Nationally Coordinated Criminal History Check  to determine your suitability for employment.

If you are called to interview you will need to provide the following:

Proof of Identity information

Informed Consent Form

Declaration for child-related work


  1. Describe a time when you managed a workload and managed different deadlines?  How did you manage it and what was the outcome?
  2. Tell us about a time when you had to deal with a difficult customer?  What techniques did you utilise and what was the outcome? 


A Working with Children Check is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working with Children) Act 2012.

For more information, please contact Robert Macmaster, Regional Manager on 0412 664 851

Closing Date: 1 March 2020

Leave a Reply

Your email address will not be published. Required fields are marked *